Two ways in for a senior ServiceNow professional: own the architecture on enterprise programs — or build and lead the Czech ServiceNow team.
Remote or hybrid (Prague) — your choice. Permanent contract, 100,000–150,000 CZK/month gross + company car or car allowance.
Czech residency required, Czech language not — non-EU welcome, Blue Card / work permit sponsorship available, no relocation.
The world's largest ServiceNow implementation partner — 5,500+ ServiceNow specialists and 5,000+ platform certifications worldwide. It's part of a global top-5 technology consulting firm with 2,100+ people in the Czech Republic.
The Prague center covers the full lifecycle — analysis, design, build and run — across ServiceNow, cloud, automation and AI. Clients are Fortune 500 companies in 40+ industries: automotive, healthcare, fintech, retail, energy, public sector.
▸ Why This Role Exists Now
The practice keeps winning implementation and transformation programs across Europe, and Prague is becoming a delivery hub for the region. That's why the company is strengthening the Czech practice at senior level — in two directions at once: architecture on complex engagements, and leadership of the local team.
Job description
▸ Role / Mission
Path A — Architect. You own the technical quality of ServiceNow solutions: architecture, data model, integrations, implementation standards. Typical programs: multi-module ITSM/CSM transformations, migrations from BMC or Cherwell, greenfield ITOM rollouts. You're hands-on when it matters — design reviews, hard integration problems, critical delivery moments.
Path B — Manager. You build and lead the Czech ServiceNow team — developers, architects, consultants and analysts. Hiring, onboarding, mentoring, performance. You stay technically credible, but your impact comes through the team and the standards you set.
Both paths report to the European ServiceNow Practice Lead.
Twelve months in: as an Architect, you've owned the architecture on at least two major engagements and you're the go-to technical authority for complex implementations. As a Manager, the Prague team has grown and runs on delivery standards you put in place.
▸ Key Responsibilities
Both paths:
- Set implementation standards and technical best practices for the practice
- Be the senior ServiceNow voice toward client stakeholders and internal management
- Work with ServiceNow teams across Europe — share knowledge, align on standards
- Evaluate new ServiceNow releases and bring what's useful into client solutions
Architect path:
- Design scalable ServiceNow solutions — architecture, data model, integrations, platform strategy
- Technically lead delivery end to end — from design and configuration to go-live and post-go-live support
- Write technical specifications and support testing and rollout
Manager path:
- Lead and grow the Czech ServiceNow team — recruiting, onboarding, mentoring, performance management
- Run the local practice's operations together with European leadership
- Review work and help junior and medior developers grow technically
▸ What This Role Is NOT
- Not pure people management — the Manager path needs real technical credibility too
- Not for a developer without independent architecture experience — we're looking for someone who has already made architecture decisions, not someone hoping to grow into that level in this role
- Not pre-sales or business development — the focus is delivery (Architect) or the team (Manager)
▸ Operating Model
Remote or hybrid — your choice. Fully remote works; if you prefer the office, it's in Prague. Either way, you come in for team events and project kickoffs. Standard business hours, no shift work, flexible hours with core time 9:00–15:00.
English is the working language — for clients, documentation and cross-European work. Czech isn't required. Occasional travel within Europe for kickoffs, practice meetings or client workshops.
Requirements
▸ What Matters Most
- 5+ years of hands-on ServiceNow — ITSM, ITOM, CSM or another major module. CSA and/or CAD certification.
- Architect path: you've designed end-to-end solutions on your own — not just implemented someone else's design. A purely developer career without this doesn't fit the role.
- Manager path: you've led or mentored a technical team — and you still know the platform well enough to challenge a design.
- You bridge business and technology — in English, in front of senior client stakeholders. Technical depth behind it: JavaScript, REST/SOAP APIs, relational databases, enterprise integrations.
▸ Nice to Have
- ServiceNow certifications beyond CSA/CAD — CIS (ITSM, CSM, HRSD) or CTA track
- Migrations from other ITSM platforms (BMC, Cherwell, Landesk, HP)
- ITIL v3 or ITIL 4
- Enterprise architecture or cloud platform experience
- Agile delivery in a consulting or multi-client environment
Nice to have — not hard filters.
Offer & Terms
▸ Salary & Growth
- 100,000–150,000 CZK/month gross, permanent contract — depending on seniority and scope
- Company car or car allowance (cash alternative on top of your salary), after the 6-month probation
- A path into senior practice leadership in Central Europe
▸ Learning
- Leadership Development Program for technical leaders
- Fully paid ServiceNow certifications, including advanced ones
- Dedicated study time in your work schedule
- Technical bootcamps and conferences
- Mentoring from senior practice leaders across Europe
▸ Package
- 5 weeks of vacation + 3 sick days
- Health Days — on-site massages, health screenings and preventive check-ups
- Private healthcare
- Cafeteria — 1,350 CZK/month
- Pension or life insurance contributions after probation — up to 2,200 CZK/month at senior career levels
- Employee share purchase program — enrolment twice a year
- Company mobile phone, employee referral program
Open to candidates already living in the Czech Republic. Czech is not required — English is enough. Non-EU professionals based here are welcome — the company supports Blue Card and work permit sponsorship. No relocation package.
More information
▸ Interested? Reach out
A link to your LinkedIn is enough — no CV needed. If your profile isn't quite up to date and you don't have the time or energy to fix it, just send a few lines about your 2–3 most recent projects instead.
▸ What Happens Next
- First, a quick call with us — no recruiter fluff, straight to the point.
- Then 1–2 classic rounds with the client — expertise & fit.
- We'll get back to you at every step of the process, either way. Sometimes it takes a bit longer, and we're not perfect either, but we know you don't need more ghosting.
A dedicated consultant handles this position.
Recruitment quality is personally guaranteed by SITEQ's founder, backed by his own long-standing IT background & 500+ placements.
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