Two profiles, one opening. The company is hiring a senior ServiceNow professional who fits one of two paths: a technical architect designing and owning enterprise ServiceNow solutions — or a practice manager building and leading the Czech ServiceNow team. Both paths carry real weight and real autonomy.
100 000 – 150 000 CZK/month gross, permanent contract. Company car or car allowance included. Mostly remote — occasional office days in Prague for team collaboration and project kickoffs, but the default is working from home.
If you've outgrown your current environment — whether you're an architect who wants bigger, more complex projects, or a technical leader who wants to shape a growing practice — this is the move.
This is the world's largest ServiceNow professional services partner. Not one of the largest — the largest. Over 5,500 ServiceNow specialists globally, more than 5,000 certifications and accreditations across the platform. When ServiceNow itself needs a reference implementation, these are the people they call.
The company is a global top-5 technology consulting firm with over 2,100 professionals in the Czech Republic alone. Their Prague-based center delivers the full lifecycle — analysis, design, build, and run — across ServiceNow, cloud, intelligent automation, and AI.
They work with Fortune 500 clients across 40+ industries: automotive, healthcare, fintech, retail, energy, public sector. The projects are real, the clients are large, and the platform exposure is as broad as it gets.
Why This Role Exists Now:
The ServiceNow practice in the Czech Republic is scaling. The company keeps winning new implementation and transformation projects across Europe, and Prague is becoming a delivery hub for the region.
This isn't a backfill. The company is growing continuously and needs to scale its ServiceNow capability for dozens of active projects across Europe. They need senior people who can either own the architecture on complex engagements — multi-module transformations, legacy ITSM migrations, greenfield ITOM or CSM rollouts for Fortune 500 clients — or take charge of growing and leading the local technical team. The demand is real, the projects are signed, and the company is investing in both directions.
Job description
Role / Mission:
This role has two possible shapes depending on your profile and preference:
Path A — Architect.
You own the technical quality of ServiceNow solutions. You design scalable architectures, define implementation standards, make technical decisions on complex projects, and act as the senior technical voice toward clients and internal stakeholders. Think multi-module ITSM/CSM transformations, migrations from legacy platforms like BMC or Cherwell to ServiceNow, or greenfield ITOM rollouts — all for large enterprise clients. You're hands-on when it matters — reviewing designs, solving integration challenges, stepping into critical delivery situations. You contribute to implementation across the full lifecycle: system design, configuration, custom development, technical consulting, testing, and rollout support.
Path B — Manager.
You build and lead the Czech ServiceNow team — developers, architects, consultants, analysts, and fellow managers. You recruit, onboard, mentor, and set performance objectives. You oversee business operations for the local practice, collaborate with ServiceNow leads across Europe, and ensure delivery quality stays high across dozens of concurrent engagements. You still contribute technically — but your primary impact is through the team you build and the standards you set.
Both paths report to the European ServiceNow Practice Lead. You'll work closely with solution architects, process consultants, project managers, and developers across multiple countries.
After 12 months: on the Architect path, you'll have delivered architecture on at least two major client engagements and established yourself as the go-to technical authority for complex ServiceNow implementations. On the Manager path, you'll have grown the Prague team, established local delivery standards, and shaped how the Czech practice operates. Either way — you'll be a name people know in the European practice.
Key Responsibilities:
Shared across both paths:
— Set and follow implementation standards and technical best practices for the ServiceNow practice
— Manage communication with client stakeholders and internal management teams
— Provide senior-level expertise on the ServiceNow platform — to clients, project teams, and the wider organization
— Collaborate with ServiceNow teams across Europe — share knowledge, align on standards, contribute to the global practice
— Stay ahead of the platform — evaluate new ServiceNow releases, features, and innovations for client applicability
— Continuously grow your certifications and platform knowledge
Architect path — additionally:
— Design scalable, high-performing ServiceNow solutions — system architecture, data model, integrations, and platform strategy
— Technically manage the delivery of ServiceNow projects end-to-end — from system design and configuration through deployment and post-go-live support
— Introduce and implement ServiceNow innovations into client solutions
— Prepare technical specifications and support testing and rollout
Manager path — additionally:
— Lead and grow the Czech ServiceNow development team — recruiting, onboarding, mentoring, and performance management
— Oversee business operations for the local practice and align with the European leadership
— Guide junior and medior developers — share knowledge, review work, and help the team grow technically
What This Role Is NOT:
— Not a pure people management role with no technical involvement — even the Manager path requires platform knowledge and technical credibility
— Not a junior or medior position relabeled as "architect" — this requires genuine seniority and the ability to own outcomes
— Not a pre-sales or business development role — your focus is delivery excellence (Architect) or team building (Manager), not pipeline generation
Operating Model:
Mostly remote. The company supports home-based work as the default — not as an exception. Occasional in-person days in Prague for onboarding, team collaboration, or project kickoffs.
Standard business hours, no shift work. Working language: English for client-facing work, documentation, and cross-European collaboration; Czech day-to-day within the local team.
Travel is optional — primarily within Europe for project kickoffs, practice meetings, or client workshops when needed. International teams, multilingual environment.
Requirements
What Matters Most:
Three things that define whether you're the right person:
— Deep ServiceNow expertise — at least 5 years. You've done architecture, development, or technical leadership on the platform. You know ITSM, ITOM, CSM, or other major modules from the inside. You've designed solutions, not just configured them. ServiceNow Certified Administrator and/or Certified Application Developer is expected.
— You operate above the code level. Whether your strength is designing complex architectures or building and leading a team — you've moved beyond pure development into a role where you influence outcomes at a higher level. For the Manager path: experience managing or mentoring a technical team. For the Architect path: proven ability to own end-to-end solution design on complex engagements.
— You bridge business and technology. You can sit in a room with a client's VP of IT Operations and translate their problems into a ServiceNow solution. You understand what the business needs, not just what the platform can do. Strong communication skills in English are essential.
Technical depth: JavaScript, HTML, CSS, XML, REST/SOAP APIs, relational databases (MySQL, Oracle, or similar). You've done system integrations and you understand how enterprise platforms connect.
Nice to Have:
— Multiple ServiceNow certifications beyond CSA/CAD — CIS-ITSM, CIS-CSM, CIS-HRSD, or platform-level certs
— Experience with other ITSM platforms (BMC, Landesk, Cherwell, Heat, Axios, HP)
— ITIL v3 or ITIL 4 certification
— Background in enterprise architecture or cloud platforms
— Agile delivery experience (Scrum, Kanban) in a consulting or multi-client environment
— University degree in an IT-related field
These expand your profile but won't make or break the decision. The three core things above are what matter.
Offer & Terms
Compensation & Role Impact:
— 100 000 – 150 000 CZK/month gross, permanent contract (HPP) — range reflects seniority and scope of the role
— Company car or car allowance with a financial alternative — standard for this management level
— Career path into senior practice leadership — this role is the entry point to shaping how the company's ServiceNow business operates in Central Europe
— Access to top-tier enterprise projects not available to individual contractors or smaller consultancies
— Strong project governance, established architectural standards, and a mature delivery methodology
— International environment with real technical depth — not a ticket factory
— Real opportunity to influence and strengthen Prague-based technical leadership
Investing in Your Future:
— Leadership Development Program — structured growth path for technical leaders, not just a list of courses
— Fully funded ServiceNow certifications — including advanced and platform-level certs (CTA track, CIS specializations)
— Dedicated time for learning — built into your schedule, not just a policy on paper
— Access to the latest ServiceNow releases, features, and technologies ahead of the market
— Support for technical bootcamps and conferences
— Employee share purchase program (up to 10% of salary)
— Mentoring and coaching from senior practice leaders across Europe
— Private healthcare
— Contributions to life and pension insurance
Work & Flexibility:
— Mostly remote — occasional office days in Prague for team events and project kickoffs
— 5 weeks of vacation + sick days
— Company mobile phone
— Employee referral program
If this sounds like the kind of role you've been looking for — a chance to lead, architect, and build something — reach out.
Send your CV or LinkedIn profile to or reach out directly via linkedin.com/in/jirisoljak.
Throughout the hiring process, you'll work with a senior IT recruiter who understands the ServiceNow market and speaks your language — technically and professionally. No fluff, no runaround.
Interview process:
— Intro call with SITEQ recruiter — 20–30 minutes, we explain the role, client context, and expectations
— Two rounds with the client — first with the practice leadership, second focused on technical depth and team fit
— Offer
No unnecessary rounds. No weeks of silence. You'll hear back within 24 hours — every time.
Open to candidates of any nationality already residing in the Czech Republic. The company supports blue card and work permit sponsorship for non-EU professionals based in CZ. No relocation package is provided — you need to be here already.
